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You may want to try a telnet conversation from within your environment as well as from the outside.
Issue a helo j and see what response you get back. * The J can be anything but there has to be something after the helo command.
This may be due to the recipients security settings, or it may be your DNS provider.
A typical SMTP conversation includes:
Connection on Port 25
Helo command
Mail from:
RCPT to:
Data command
period to end conversation
Good luck
Feedback response number MVEO8BXS9Z created by ~Olga Desboositexjip on 12/08/2010